| What are your terms and conditions for returns? | | - Return period ends 30 days from date of receipt of product.
- Returned products must be in good condition, with no scratches, dents, or markings.
- All miscellaneous materials such as manuals, accessories and cables must be included.
- All original packaging must be included. Units should be double boxed.
- The Return Authorization Number must be on the shipping label and/or on the outer carton (but NOT on the products packaging).
- Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, may be refused.
- International returns will only be accepted for DOA or defective products, which must be in as-new condition in their original packaging.
- Return Authorization numbers are good for fourteen (14) days only. Any products returned after this time may be refused.
- Refunds will be for 100% of the purchase price, unless a higher restocking fee applies (see below). We refund the 100% cost of the product, but not the shipping cost(s).
- If payment was made by credit card, we will refund the purchase price of products to the credit card used. Depending on your bank it can take 1-3 business days to appear in your account.
- Returned products that do not meet these conditions or products damaged upon return may be refused, or subjected to a restocking fee of up to 25%.
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